Return & Refund Policy
At Plaklyn, your satisfaction is our top priority. Whether you’re shopping for lawn mowers, hedge trimmers, blowers, pressure washers, or vacuum cleaners, we want every order to meet your expectations. If a product doesn’t meet your needs—due to damage, defects, or a change of mind—we’ve made the return and refund process simple, transparent, and hassle-free.
Return Eligibility Period
You may request a return within 30 days of receiving your order. This gives you time to inspect your purchase and ensure it meets your requirements.
How to Initiate a Return
All returns are processed via mail with support from our customer care team to ensure a smooth experience. You may choose between:
- A refund, or
- An exchange for another item of equal value
To start a return, contact us at support@plaklyn.shop and include:
- Your order number
- The product(s) you wish to return
- A brief reason for the return
Our team will respond promptly with detailed return instructions and a prepaid shipping label if applicable.
Condition of Returned Items
To be eligible for a refund or exchange, returned items must meet the following conditions:
- Items must be unused, uninstalled, and undamaged
- Products must be returned in their original packaging
- All accessories, manuals, and included components must be included
- Items showing signs of wear, alteration, or installation are not eligible
Returns that do not meet these conditions may not be accepted.
Return Shipping Label
For your convenience, Plaklyn provides a prepaid return shipping label with most orders. If one was not included, our support team will gladly email a label to you, making the return process easy and efficient.
No Restocking Fees
We believe in honest and straightforward service. Plaklyn does not charge restocking fees, and there are no hidden costs associated with returns.
Refunds & Exchanges
Once your return is received and inspected:
- Refunds are issued to the original payment method within 7 business days
- Exchanges are processed promptly, and replacement items are shipped as quickly as possible
You will receive an email confirmation once your refund is processed or your replacement item has been dispatched.
Quality Review & Customer Care
Each returned item is carefully reviewed to ensure fairness and accuracy. Your feedback helps us improve our products, packaging, and service, so that every future experience with Plaklyn is even better.
Order Cancellations & Changes
If you need to cancel or modify an order, please contact us as soon as possible.
- Orders can only be changed or canceled before shipment
- Once an order has shipped, it must follow the standard return process
Need Assistance?
If you have any questions regarding returns or refunds, our support team is always happy to help:
Email: support@plaklyn.shop
Contact Us
For any questions, requests, or concerns about this Payment Policy, feel free to contact us:
Email: support@plaklyn.shop
Phone: +1 (319) 441-0750
Address: 19 Nightengale Ln, Dubuque, Iowa 52003, United States